Service Agreement

1. Services

We will perform the services described in your quote, plan, or written communications with us, such as mowing, edging, trimming, blowing, mulch installation, pruning, seasonal cleanups, aeration, overseeding, fertilization, and weed control. Services not expressly included are not part of this Agreement unless separately agreed.

2. Scheduling and weather

We service properties on a recurring schedule based on your plan. Weather, safety, and site conditions may require us to reschedule a visit to the next available day. Rescheduling due to weather is not a missed or refundable visit.

3. Access to your property

You are responsible for providing safe, unobstructed access on scheduled days, including unlocking gates and securing pets. If we cannot safely access an area — for example, due to a locked gate, an unsecured animal, or obstructions — we may skip that area or visit, and the visit may still be billable.

4. Client responsibilities

• Clearly mark or identify sprinkler/irrigation heads, invisible pet fences, low-voltage or landscape wiring, cables, septic components, water features, hidden rocks, stakes, décor, and any other objects that could be damaged.
• Remove toys, hoses, furniture, pet waste, and debris from areas to be serviced before your visit.
• Secure pets and keep children and pets off treated areas for the re-entry period after any chemical application.
• Maintain proper watering; lawn health depends significantly on watering, weather, and soil conditions outside our control.

5. Property conditions and unmarked objects

We take reasonable care, but we are NOT responsible for damage to sprinkler heads, invisible fences, wiring, cables, pipes, hidden objects, or other items that were not clearly marked or reasonably visible. For services involving soil disturbance (such as aeration), you are responsible for locating underground utilities, including calling 811 where applicable.

6. No guarantee of results; chemical applications

We do not guarantee specific results such as complete elimination of weeds, pests, or disease, or the revival of a damaged, diseased, or dead lawn. Results depend on watering, weather, soil, and existing conditions. Any fertilizers or control products are applied according to label directions; you agree to observe posted re-entry intervals.

7. Pricing, billing, and recurring-payment authorization

You agree to pay the prices stated in your quote or plan. For recurring service with a card on file, YOU AUTHORIZE US TO AUTOMATICALLY CHARGE YOUR PAYMENT METHOD on a recurring basis (per visit or monthly, as applicable) for services rendered, through our payment processor (Stripe), until you cancel. Invoices are due on receipt.

Returned or failed payments may incur a fee, and past-due balances may be subject to late charges and reasonable collection costs. We may suspend service for non-payment.

8. Cancellation and pause

Recurring plans are month-to-month with no long-term commitment. You may pause or cancel anytime through your client portal or by contacting us. Cancellation stops future visits; any completed or already-scheduled visit for the current cycle remains billable. Pausing holds billing and scheduling until you resume.

9. Satisfaction and re-service

Your satisfaction matters. If you're not happy with a visit, contact us within 48 hours and we'll make it right by re-addressing the issue at no additional charge where reasonable. This is your primary remedy for service concerns.

10. Photos and marketing (opt-out)

We may photograph or video completed work at your property and use those images to showcase our work (for example, on our website and social media). We will not include personal identifying information. You may opt out at any time by notifying us in writing at hello@romantransformations.com, and we will stop using new images of your property going forward.

11. Insurance

We maintain commercial general liability insurance appropriate for our services. Proof of coverage is available on request.

12. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to our services is limited to the amount you paid us for the specific service giving rise to the claim during the three (3) months preceding the event. We are not liable for indirect, incidental, consequential, or punitive damages, including loss of use or diminution in value.

13. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses arising from your breach of this Agreement, your failure to mark or disclose hidden objects or hazards, or conditions of your property that were not disclosed to us.

14. Independent contractor; force majeure

We perform as an independent contractor, not your employee. We are not liable for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, equipment failure, or labor shortages.

15. Dispute resolution; binding arbitration; class-action waiver

Any dispute arising out of or relating to this Agreement or our services will be resolved by binding arbitration seated in Lancaster County, South Carolina, rather than in court, except that either party may bring an individual claim in small-claims court. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS PART OF ANY CLASS OR REPRESENTATIVE ACTION.

16. Governing law; entire agreement

This Agreement is governed by the laws of the State of South Carolina. It, together with your quote or plan, is the entire agreement between us and supersedes prior discussions. If any provision is unenforceable, the rest remains in effect.

17. Contact

Questions about this Agreement? Contact us at hello@romantransformations.com or (803) 620-5664.